What happened last weekend? Was it good? Great? So-so? What went well? What could have gone better? Who’s voices are you listening to? Every church should have some sort of service review process – something that goes beyond simply criticizing errors [which is a destructive dead end since it offers no positive alternative]. You DO need to address problems – particularly repetitive problems – but you also need to celebrate your victories and give a “good job” to team members when they’ve earned it [particularly behind-the-scenes crew like Production and Video Team members].

Critique, rather than criticize. To do so, you need to get past the “what” of what actually happened, good and bad, and dig into the “why.” Check out what Michael Hyatt has to say about asking powerful questions: “Questions you can answer “yes” or “no” are closed-ended. They don’t generate discussion and they rarely yield any insight. By asking open-ended questions, you get far more interesting insights. For example, instead of asking, “Are you happy with your results?” you might ask, “Why do you think you got the results you did?” The first question can only be answered “yes” or “no.” The second question invites reflection and starts a discussion.”

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