“When a mistake is made in your organization, what’s the first question asked? ‘What can we learn’ or ‘Who is to blame?’ Most leaders continue to adhere to the old unwritten rule that admonishes them to cover up errors and hide mistakes.” – Ken Blanchard

Whenever you have young staffers stepping into roles that they’ve never done before, you need to give them a chance to ease into their roles. I realize that is not true for surgeons and air traffic controllers, but those professions require intense training – unlike most jobs, which tend to be “learn as you do.”

If you’re training up newbies [be they staff or volunteers], have high standards, but be realistic. If something goes wrong, give a course correction by expressing the desired outcome without freaking out. Very few mistakes in the church world are fatal. No one is going to stomp out in the middle of a service in disgust if someone sings a wrong note, or misspells a word in the worship program – or gets momentarily lost as they are preaching their message. Calmly explain [after the fact] what went wrong and move things in a better direction. If it happens over and over with no improvement, you need to address it, but if things get consistently better, you are helping to develop that individual into a productive member of the team. Which is really what your job is all about…

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