What happens outside: Part two

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WHAT HAPPENS OUTSIDE: PART TWO

Let’s switch today from the physical layout of church exteriors and entrances, and shift the focus to church volunteers and staff. The members of the parking team are often the very first representatives of a church that a guest encounters. The helpfulness – and demeanor – of the parking team can make the difference between someone who will come back a second time and someone who won’t. Long story short – it doesn’t matter how spiritually insightful your sermon is if the guest have already decided that people at your church are jerks…

How to avoid that? Set goals for your parking teams that are people-centric. Help them to understand that their primary job is to help people, not guide machines to temporary storage areas. I’ll give an example, and also give credit where it’s due by calling out the best parking crew that I’ve ever experienced… They were serving at the Mason Campus of Crossroads Church in the Cincinnati burbs. We were in town to visit a nearby IKEA (lol) on a Sunday and stopped in to worship since it was nearby. It was a grey, drizzly morning – the kind that usually doesn’t pop up in your mind if you think “pleasant” or “happy.” However, this team MADE it happy – they were playful, funny, polite, and helpful – all at the same time (funny hats may have been part of the appeal).  Granger Church in northern Indiana similarly set the bar high back in the day as they greeted guests (particularly single moms) with umbrellas at their cars when it was raining.

It all comes down to helping the team focus on the “why” over the “what.” Tomorrow, we’ll discuss door greeters…  #creativeworshipideas

WHAT HAPPENS OUTSIDE: PART TWO

Let’s switch today from the physical layout of church exteriors and entrances, and shift the focus to church volunteers and staff. The members of the parking team are often the very first representatives of a church that a guest encounters. The helpfulness – and demeanor – of the parking team can make the difference between someone who will come back a second time and someone who won’t. Long story short – it doesn’t matter how spiritually insightful your sermon is if the guest have already decided that people at your church are jerks…

How to avoid that? Set goals for your parking teams that are people-centric. Help them to understand that their primary job is to help people, not guide machines to temporary storage areas. I’ll give an example, and also give credit where it’s due by calling out the best parking crew that I’ve ever experienced… They were serving at the Mason Campus of Crossroads Church in the Cincinnati burbs. We were in town to visit a nearby IKEA (lol) on a Sunday and stopped in to worship since it was nearby. It was a grey, drizzly morning – the kind that usually doesn’t pop up in your mind if you think “pleasant” or “happy.” However, this team MADE it happy – they were playful, funny, polite, and helpful – all at the same time (funny hats may have been part of the appeal).  Granger Church in northern Indiana similarly set the bar high back in the day as they greeted guests (particularly single moms) with umbrellas at their cars when it was raining.

It all comes down to helping the team focus on the “why” over the “what.” Tomorrow, we’ll discuss door greeters…  #creativeworshipideas

WHAT HAPPENS OUTSIDE: PART TWO

Let’s switch today from the physical layout of church exteriors and entrances, and shift the focus to church volunteers and staff. The members of the parking team are often the very first representatives of a church that a guest encounters. The helpfulness – and demeanor – of the parking team can make the difference between someone who will come back a second time and someone who won’t. Long story short – it doesn’t matter how spiritually insightful your sermon is if the guest have already decided that people at your church are jerks…

How to avoid that? Set goals for your parking teams that are people-centric. Help them to understand that their primary job is to help people, not guide machines to temporary storage areas. I’ll give an example, and also give credit where it’s due by calling out the best parking crew that I’ve ever experienced… They were serving at the Mason Campus of Crossroads Church in the Cincinnati burbs. We were in town to visit a nearby IKEA (lol) on a Sunday and stopped in to worship since it was nearby. It was a grey, drizzly morning – the kind that usually doesn’t pop up in your mind if you think “pleasant” or “happy.” However, this team MADE it happy – they were playful, funny, polite, and helpful – all at the same time (funny hats may have been part of the appeal).  Granger Church in northern Indiana similarly set the bar high back in the day as they greeted guests (particularly single moms) with umbrellas at their cars when it was raining.

It all comes down to helping the team focus on the “why” over the “what.” Tomorrow, we’ll discuss door greeters…  

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